Hensley Policies
Office Hours
My office hours are from 9am - 3pm EST Monday through Friday.
I set office hours so that I can be present with my family as I am a wife and a mom. I'm sure you understand that 💗
Communication
The best way to contact me is through email. My email is DarienneHensley@gmail.com. This keeps me from missing messages and keeps me organized. Please allow for 1-2 business days for a reply. I check my email at a minimum twice a day. If you don't receive a reply from me after 2 business days please re-send your email.
Rescheduling/Cancelations
If Client desires to cancel Services, reschedule Services, or if it becomes impossible for Vendor to render Services due to the fault of the Client or parties related to Client, such as failure of the Boudoir to occur or failure of one or more essential parties to the Boudoir to show up in a timely manner, Client shall provide notice to Vendor as soon as possible via the Notice provisions detailed in this Agreement. Client is not relieved of any payment obligations for cancelled Services, rescheduled Services, or failing to show up for the Boudoir due to the fault of Client (or parties related to Client) unless the Parties otherwise agree in writing.
If Client cancels or reschedules 30 days prior to their session a fee of $100 is applied. If the Client cancels or reschedules less than 30 days prior to their session a fee of $200 is applied. If the Client cancels or reschedules within 24 hours then a fee of $350 is applied. If the Client is a no-show then a fee of $400 is applied.
Please refer to your contract for full rescheduling and cancelation policies.
Rain Policy
Leading up to your session I will keep an eye on the weather. If it shows a chance of rain the day before your session I will reach out to you, so that we can touch base. Typically we will wait until the day of the session to make a call. Together we can choose a time to do this by.
If the chance of rain is 50% or less I leave it up to my clients to make the call on whether or not we should reschedule.
If the chance of rain is 60% or more I will make the call to reschedule your session. This is due to the fact that I cannot have my equipment out in the rain.
Purchases of Products
All collections or product purchases must be paid in full at time of purchase. Any pre-payment plans need to be completed prior to the session taking place.
Pre-Payment Plans
Pre-Payment Plans must be complete prior to the session taking place. Payments take place on the 1st and 15th of each month leading up to your session.
Fees
We will always be transparent about fees. Below are some fees you could encounter.
- Sales Tax
- Late Payment Fee - $200